Information Centre

FAQ's

Best Practice Recommended

Please Click Here to watch our video tutorial

Designing your collage will always be better if you work from a PC/laptop or tablet rather than your mobile device. You will be able to see more clearly and navigate around our site more easily. We also recommend that the Google Chrome browser works best.

Once you have designed your collage, click the add to cart tab, and the print preview will appear. It will also be your proof. So please check that all photos are correctly placed (no heads cut off) and that all spellings and words are spelt correctly. Here, you can zoom in  (scroll in with your mouse on a PC or use your fingers to expand on a phone or tablet) & check the positions of your images. If you are happy with your design, click on the OK tab. If not, click on the CANCEL tab (this will take you back to your template design). Clicking on the OK tab will finalise your design & take you to your shopping cart. Here, you will get another chance to edit or remove your design.

Please click on the save button once you have made any amendments.

Please check that all photos are correctly placed (no heads cut off)  and that all spellings and words are spelt correctly. We cannot add or take away words.

All images that you upload into our collage templates are as you see them on your screen, but please remember they will appear brighter on your screen as there is light behind them, so if your photo seems fuzzy, pixelated dark or light, then this is what they will look like on the print.

The better the photo, the better the result!

Amendments

Once you have placed & paid for your order, it will automatically go into our print queue. If you notice any mistakes in your artwork, i.e., the same photo in the collage words spelt wrong,

contact us immediately by email stating your order number and name. And we will get back to you. As long as it has not been printed, we will do our utmost to let you amend your artwork, but if it is over one hour, we regret that we will not be able to amend your order.

Haven't Received Order Confirmation?

For orders placed, we will email you to the email address you provided when ordering.

You will also get an email from PayPal confirming your order. Please check your spam before contacting us.

Where Is My Order?

All orders are dispatched within two working days.
Please allow sufficient time for this (especially during busier periods, Christmas, etc.)
Depending on post-paid, orders are shipped through Evri, Dpd and Royal Mail.
You will automatically be sent a tracking email from our courier at the time of dispatch.

(Excludes Royal mail that goes first-class stamp)

If you haven't received your order, please use the tracking information provided by the courier.

Evri Tracking page and Dpd Tracking page to track your order before contacting us

If you do not receive your order from the courier, missing and damaged orders will always be replaced, not refunded, because personalised products cannot be resold. 

Contact us
.My Order Has Arrived Damaged!

We're very sorry you have received your order damaged. You must obtain your gift in perfect condition, and we will do our best to rectify any damage as soon as possible. Damage occurs during transit. We do not refund damaged items. We will always replace it because the item is personalised. Please send proof of damage through our contact page with at least three photos so we can claim from the courier that delivered your parcel. Replacement orders will get sent out as soon as we get the images of the damaged product with the courier that you have previously paid for standard or 24 hours the next day. The quickest and easiest way to solve the problem would be to send us a photograph of the damage. We make it a high priority to sort out any situation as fast as we can. Please go to our contact page, where you will be able to tell us of any issues and upload photos.

Copyright

When you upload an image, you agree to be the copyright holder of any images used on our site. You must have written permission to use any photos for printing.