Returns Policy
Returns - Yes, We Accept
Returns!
Our policy lasts 30
days. Unfortunately, if 30 days have gone by since your purchase, we can’t
offer you a refund or exchange.
For a return, your
item must be unused and in the same condition that you received it. It must
also be in the original packaging. Personalised print orders are exempt from
our returns policy unless you have received damaged ones.
To complete your
return, we require a receipt or proof of purchase. There are certain situations
where only partial refunds. Any item not in its original condition is damaged
or missing parts for reasons not due to our error. Any item returned more than
30 days after delivery. Personalised orders are not covered by our returns
policy unless we made a mistake on your order.
Refund procedure
Once your return is
received and inspected, we will email you that we have received your returned
item. We will also notify you of the approval or rejection of your refund. If
you are approved, your refund will be processed, and a credit will
automatically be applied to your credit card or original payment method within
a certain amount of days.
Late or missing
refunds
If you haven’t
received a refund yet, first recheck your bank account or PayPal. Then contact
your credit card company or PayPal. It may take some time before your refund shows
are officially posted. Next, contact your bank. There is often some processing
time before a refund i
If you still have
not received your refund yet, please get in touch with us Contact
Exchanges
We only replace
items if they are defective or damaged. If you need to exchange it for
the same thing, send us an email framedgiftsuk@gmail.com and send your item to
Framed Gifts UK Unit 38 Hotchkiss Way Binley Ind Est Coventry CV3 2RL
Gifts
If the item were
marked as a gift when purchased and shipped directly to you, you’d receive a
gift credit for the value of your return. Once the returned item is received, a
gift certificate will be emailed to you.
If the item wasn’t
marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver, and
he will find out about your return.
Shipping
To return your
product, you should mail your product to Framed Gifts UK Unit 38 Hotchkiss Way
Binley Ind Est Coventry CV3 2RL
You will be
responsible for paying for your shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return
shipping will be deducted from your refund.
Depending on where
you live, the time it may take for your exchanged product to reach you may
vary.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Thank you.
Framed Gifts UK